Terms of Service

These Terms of Service ("Terms") govern your access to and use of the RealAnalytica platform, website, and related services (collectively, the "Services") provided by RealAnalytica, Inc. ("RealAnalytica," "we," "our," or "us").

By creating an account, accessing, or using the Services, you agree to be bound by these Terms. If you do not agree, do not access or use the Services.

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

You agree to notify RealAnalytica immediately of any unauthorized use or suspected breach of security.

If you purchase a paid plan, you agree to pay all applicable fees according to your selected plan's terms.

Fees are non-refundable except as required by law. We may modify pricing or plans with reasonable prior notice.

Your use of the Services is also governed by our Privacy Policy, available at /privacy-policy.

By using the Services, you consent to RealAnalytica's collection and processing of data in accordance with that policy.

We may update, suspend, or discontinue parts of the Services at any time.

We will provide reasonable notice for material changes affecting your account or paid plan.

To the fullest extent permitted by law, RealAnalytica and its officers, employees, and affiliates are not liable for any indirect, incidental, special, or consequential damages, including data loss or lost profits.

Our total liability for any claim arising under these Terms will not exceed the amount you paid to RealAnalytica in the past twelve (12) months.

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.

Any disputes shall be resolved in the state or federal courts located in Delaware.

Certain features of the Services (including, without limitation, the auto-prospect, lead enrichment, and skip-trace tools) surface contact information, public-records data, and compliance metadata sourced from third-party data providers. This data is provided to you on an "as-is" and "as-available" basis, without warranty of any kind regarding accuracy, completeness, currency, or fitness for a particular purpose.

You are solely responsible for the lawful use of any contact information, phone number, email address, or other identifier surfaced through the Services. Without limiting the foregoing, you are responsible for: (a) compliance with the federal Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and its implementing regulations; (b) compliance with the federal Do-Not-Call Registry administered by the FTC and FCC, including any applicable telemarketing exemptions; (c) compliance with state-level "mini-TCPA" statutes and state Do-Not-Call lists; (d) obtaining any prior express written consent required to place autodialed calls, prerecorded calls, or text messages to mobile telephones; and (e) compliance with all applicable federal, state, and local laws governing your outreach, marketing, and communications activities.

The Services may display compliance signals received from third-party providers, including indicators that a phone number appears on a Do-Not-Call list, is associated with a known TCPA litigator, or is otherwise high-risk. These signals are informational only. We do not guarantee that the data displayed is accurate, complete, or current at any given time. You must independently verify, before any contact attempt, whether your intended outreach complies with applicable law and any consent or scrubbing obligations you have.

By accessing or using any data-enrichment, skip-tracing, or contact-discovery feature, you represent and warrant that your use of the resulting data is for a permissible purpose under applicable law, including, where relevant, a permissible purpose under the Fair Credit Reporting Act (15 U.S.C. § 1681 et seq.) and/or the Gramm–Leach–Bliley Act (15 U.S.C. § 6801 et seq.), for example, a legitimate business need in connection with real estate prospecting, transactions, or relationship management.

You agree to indemnify, defend, and hold harmless RealAnalytica, its affiliates, officers, directors, employees, and agents from and against any and all claims, demands, actions, suits, proceedings, losses, damages, penalties, fines, settlements, judgments, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (i) your use of any data, contact information, or compliance metadata obtained through the Services; (ii) any outreach, communication, marketing, or telemarketing activity you conduct using such data; (iii) any alleged or actual violation by you of the TCPA, Do-Not-Call rules, state mini-TCPA statutes, FCRA, GLBA, or any other applicable law; or (iv) any breach by you of the representations and warranties in this Section 14.

Nothing in this Section 14 limits or replaces the disclaimers and limitations set forth in Section 9 (Disclaimer of Warranties) or Section 10 (Limitation of Liability), which continue to apply in full force.

What it is. If you buy the phone add-on, we give you a local phone number for calls and texts, supplied through our telephone provider. The number is for your real estate business.

Business registration. US mobile carriers require every business that texts through software to register. You agree to give us true and complete information, including your legal business name and Employer Identification Number, and to keep it up to date. We review it and send it to the carriers for you. Texting starts only after the carriers approve your registration. The carriers decide, and they may reject or suspend a registration at any time.

You are the sender. You are the sender of every call and text made from your number, including those Atlas sends for you. You must follow the Telephone Consumer Protection Act, the Telemarketing Sales Rule, state law and carrier rules. That means you get and keep proof of consent before you call or text a consumer, stop the moment someone opts out, respect do-not-call lists, and call or text only at lawful hours. Section 14 applies to every call and text you make. We honor STOP replies across the Services.

No mass outreach. The number is for one-to-one conversations with your clients and leads. Do not use it for cold texting, bulk messages, purchased lists, or content the carriers forbid. We may suspend calling or texting on a number to stop misuse or to protect it with the carriers.

Call recording. Call recording is off until an account owner or admin turns it on. If you record calls, you must follow the recording laws that apply to you and to the people you call. Some states require everyone on a call to agree to the recording. You can turn on a spoken notice, but the notice alone may not satisfy every law. Recorded calls and voicemails are transcribed and summarized by automated tools, and we keep the recordings, transcripts and summaries with your account.

No emergency calls. The phone service does not support calls to 911 or any other emergency number. Keep another phone for emergencies.

Your number. We assign the number to your account for as long as you keep the add-on. If the add-on ends or the number is released, we hold the number for 20 days, after which we may give it up for good. To move the number to another carrier, contact support before then and we will help you transfer it.

Fees. The add-on is billed monthly in addition to your plan, until you cancel it.

Service. Calls and texts depend on the carriers and on your internet and cell connections. We do not guarantee that every call connects or every text arrives.

How we handle call recordings, transcripts and message content is described in our Privacy Policy.